Privacy Policy
Last updated: August 2025
The Coldwell Banker Custom Store (operated by Award Maven, “we,” “our,” or “us”) is committed to safeguarding the information you share with us when you shop for awards, submit artwork, or request a quote.
1. Who We Are
This e‑commerce site is the exclusive recognition portal for Coldwell Banker affiliates. It is owned and managed by Award Maven. Our website domain is awardmaven.com.
2. What Data We Collect & Why
| Data Category | When Collected | Purpose |
|---|---|---|
| Contact details (name, email, branch, phone) | Quote requests, order checkout, contact forms | To confirm artwork, send proofs, and deliver orders |
| Shipping addresses | Checkout, bulk‑ship spreadsheets | To fulfill and track your shipment |
| Payment information | Secure payment gateway at checkout | To process your transaction (we never store full card numbers) |
| Browser & device info | Cookies and log files | To keep your cart active, remember login status, and analyze site performance |
| Artwork & engraving text | Proof uploads | To personalize your awards exactly as requested |
We do not sell or rent your personal data.
3. Cookies & Similar Technologies
We place first‑party cookies to:
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keep items in your cart,
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remember your login for 2 weeks if you select “Remember Me,” and
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save your display preferences.
These cookies expire automatically (session, 2 days, 1 year), or when you clear your browser cache.
4. Embedded Media
Pages may include embedded videos or social feeds. Interacting with that media behaves exactly as if you visited the third‑party site; those providers may collect data per their own privacy policies.
5. Who We Share Data With
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Shipping carriers (UPS, FedEx, USPS) receive your name and address so they can deliver and track packages.
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Payment processors receive only the details needed to authorize your transaction.
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Email service providers send order confirmations and shipping updates.
If you request a password reset, your IP address will be included in the reset email to help prevent fraud.
6. How Long We Keep Your Data
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Order records and engraving text are kept for 7 years to comply with tax and warranty requirements.
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Registered‑user profiles remain until the user deletes the account or asks us to remove it.
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Comments (if enabled) and their metadata are retained indefinitely to recognize follow‑up conversations.
7. Your Rights
You may request:
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A copy of the personal data we hold about you.
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Correction of inaccurate or incomplete data.
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Deletion of your data, unless we are required to keep it for legal or security reasons.
Send requests to [email protected]. We will respond within 30 days.
8. Data Security
The site is protected by SSL encryption. Payment data is tokenized and processed off‑site by PCI‑DSS–compliant partners. Internal access to customer data is role‑based and restricted to employees who need it to fulfill your order.
9. International Transfers
All data is stored on servers located in the United States. If you access the store from outside the U.S., you consent to the transfer and processing of your information here.
10. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Revisions will be posted on this page with a new “Last updated” date.
11. Contact Us
Have questions about privacy, cookies, or data requests?
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Email: [email protected]
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Phone: (480) 780‑1879
Thank you for trusting the Coldwell Banker Custom Store. Your privacy is as important to us as the excellence of the awards we create.